How do I make a purchase?

1º Browse through the various product pages (searches and categories), click on the desired product, and then click on the Buy button.
After that, the product will be added to your Shopping Cart.

2º Continue browsing our site until you choose all the products you want to purchase.

3º Now simply click on the Shopping Cart link to the right and proceed to Checkout.

4º You can log in to the site to fill in the fields dynamically or you can continue and enter shipping and billing information.

5º Once done, after entering all the information, you can complete your purchase.

6º Now you can pay and manage your purchases.

Shipping Information

What are the available shipping methods and options?

It depends on the services available in your region:

Retira - Retira direto na empresa

Correios Mini Envios - Envio integrado pela Kangu

Correios Mini Envios - Envio integrado pelo Melhor Envio

Correios PAC - Envio integrado pela Kangu

Correios PAC - Envio integrado pelo Melhor Envio

Correios Sedex - Envio integrado pela Kangu

Correios Sedex - Envio integrado pelo Melhor Envio

Jadlog Package - Envio integrado pelo Melhor Envio

Jadlog .Com - Envio integrado pelo Melhor Envio

Via Brasil Rodoviário - Envio integrado pelo Melhor Envio

Buslog - Envio integrado pelo Melhor Envio

Loggi - Envio integrado pela Kangu

Uello - Envio integrado pela Kangu

Total Express - Envio integrado pela Kangu

Mindlog - Envio integrado pela Kangu

Carbono Zero - Envio integrado pela Kangu

Buslog - Envio integrado pela Kangu

Sequoia - Envio integrado pela Kangu

How long will it take for my purchase to arrive?

The average delivery time depends on the type of service chosen for delivery.

*Use the website's shipping calculator tool Click Here

Payment Information

Cielo - Cartão De Crédito
— Visa | Mastercard | Elo | Hiper | American Express
Parcelado em até em 10x sem juros!
_{Pagamento com cartão de crédito disponível após a conclusão da compra}

Pix - Banco Itaú
— Pagamento por PIX no Itaú - Muito rápido e fácil
_{Pagamento com a chave do PIX disponível após a conclusão da compra}

Dep/Transf. - Banco Bradesco
— O Pagamento poderá ser realizado por depósito ou transferência bancária em qualquer agência do Banco Bradesco
_{Dados bancários disponível após a conclusão da compra}

Dep/Transf. - Banco Itaú
— O Pagamento poderá ser realizado por depósito ou transferência bancária em qualquer agência do Banco Itaú
_{Dados bancários disponível após a conclusão da compra}

Pix - Empresa
— Pagamento por PIX - Muito rápido e fácil
_{Pagamento com a chave do PIX disponível após a conclusão da compra}

Will I deposit at the cashier and my order has a difference of a few cents?

No problem, we'll give you an example: your order is $236.40, you can round this value both up and down, for example $236.00 or $237.00, our system is able to approve your order as long as the difference does not exceed $0.99 cents.

What can I do to expedite the shipment of my order?

It's important that you inform us of the deposit or transfer details, it's very simple! You can log in to the website, go to My Orders, and click on Inform Payment to provide the details, and from there it's sent to the shipping department.

What can't I do?

Attention, do not deposit third-party checks, pay only with cash, your own check, or through internet banking.

I've already made the payment and need to supplement my order, what should I do?

Yes, it can be done without any problem, as long as your order has not been shipped yet! Just contact a salesperson or our Customer Service Center to supplement the order.

Can I pay for more than one order with the same deposit?

Yes, it can be done without any problem, it's important that you inform us of the deposit details or the transfers, it's very simple! You can log in to the website, go to My Orders, and click on Inform Payment, just provide the details, or use our Customer Service Center to complete it.

What happens if I don't pay?

No problem, the order will be awaiting payment for up to 10 days from its generation. After that period, it will expire automatically. To buy again, just generate a new order.

Where do I print the ticket?

For each order, you will receive the link via email to print the ticket. You can also log in to the website, go to My Orders, and print it.

Where do I pay the ticket?

You can pay it at any bank or payment points like lottery houses and supermarkets affiliated with financial institutions until the due date.

Can I schedule the payment/due date of the ticket?

The ticket has a deadline for payment (due date) and in some cases, the customer can schedule the payment instead of paying it on the day of order generation. This will delay the shipment of the order, which will be released only after the ticket is cleared, that is, up to 24 hours after the due date/scheduling.

Exchange and Return Warranty

Our exchange and return policy is committed to ensuring customer satisfaction, and for this purpose it was carefully created based on the Consumer Protection Code. We express our gratitude to you, our customer, for purchasing our products, and we hope to leave you extremely satisfied with our services. But if, despite all our efforts, any merchandise you acquired does not meet your expectations, please contact our Customer Service immediately, by phone | | (43) 3027-3636, Monday to Friday from 8 am to 12 pm | 1:30 pm to 6 pm or by email: [email protected]

What is the exchange/warranty procedure?

The exchange request must be made within a maximum period of 12 calendar days, from the receipt of the product, due to defects. Furthermore, they will undergo a prior technical analysis to verify the existence of manufacturing defects. If it is found that there is no defect in the product, the company will return it to the customer's address (Shipping to be paid by the customer). Following the suppliers' guidelines, in the case of a defect in an electronic product, the customer should first contact the manufacturer's technical support or send the product directly to the authorized technical assistance for repair or, if applicable, replacement of the same, using the warranty period. The product must be in its original packaging, accompanied by its invoice, manual, and all accessories it possesses. The company reserves the right not to be responsible for any item that is improperly attached to the product subject to return/exchange, as well as any accessories that do not belong to it. The company is exempt from the obligation to exchange or repair any product whose defect has been caused by misuse, according to the report provided by the technical assistance. If the warranty claim is accepted, the company will have a period of 30 calendar days to correct the defect, counting from the date of receipt of the product in our warehouse. After this period, it may choose to: Replace the product with another one in perfect condition; Immediate refund of the amount paid; Proportional price reduction; Generation of a Purchase Voucher (Voucher), in the amount of the product subject to warranty, for exclusive use on our website with a validity of one year, counting from its generation. IMPORTANT: If the value of your PURCHASE VOUCHER is equal to or less than the purchase amount, the system will automatically generate the discount/payment. If the value of your PURCHASE VOUCHER is less than the purchase amount, you can pay the difference with one of the available payment methods. If the value of your PURCHASE VOUCHER is greater than the purchase amount, you can use the difference in other purchases on the site until the expiration date of the PURCHASE VOUCHER.

Important information about product warranty!

On the website, the product information is clear, specific, and very well explained, and the company reserves the right not to exchange or return products that the customer purchases outside the specifications or for testing purposes or similar.

If I change my mind about the purchase?

The deadline to cancel your purchase is a maximum of 7 calendar days, from the receipt of the product, provided that it has not been used. The product must be in its original packaging, accompanied by its invoice, manual, and all accessories it possesses. The refund of the paid amount will only be made after the product arrives at our distribution center and according to the payment options below: The credit will be made to your current account within 10 (ten) business days.

If there is a discrepancy in the delivery?

If you notice any of the following discrepancies at the time of delivery, we ask that you refuse to accept the delivery and contact our customer service immediately so that we can arrange for a replacement: Open or damaged packaging. Damaged product. Product different from the one requested. If you receive the product, the deadline to request a return will be 24 hours from receipt. If you need to return your goods, ask the carrier to sign your invoice and keep it with you.

Freight and shipping costs?

The company will bear the costs of freight and shipping only if the product is defective after confirmation by the technical assistance report, or if any error is found on the part of the company.